Effective date: May 15, 20251. Identification of the app owner. Definitions, mission, objectives and principlesSIMPALS S.R.L. is a legal entity operating the 999 Taxi service, registered in the Republic of Moldova:
Sediul: MD-2059, mun. Chișinău, 28/1 Calea Orheiului Street, 2nd floor,
IDNO: 1004600001907
Resident of the Information Technology Park “MOLDOVA IT PARK” (CERTIFICATE No. 1052 from 14.12.2021)
VAT code: 0503999
IBAN MDL: MD39VI000022514031650MDL, Bank: BC “Victoriabank” S.A. Chisinau
SWIFT code: VICBMD2X
Administrators: DMITRI VOLOSHIN and ROMAN STIRBU
1.1. DEFINITIONS999 Taxi is an application designed for placing taxi service orders, viewing information about drivers, routes, and fares, as well as tracking the status of an order. Drivers use the application to accept and fulfill passenger transportation orders (hereinafter referred to as the "App").
TERMS AND CONDITIONS — this document governs the rights and obligations of the Parties, including (but not limited to): software provision, technical support, maintenance, pricing and payment terms, information confidentiality, data protection responsibilities, termination terms, and other aspects of the Parties' interaction.
DRIVER — an individual who, on behalf of the Beneficiary, provides transportation services through the App and is authorized to accept payment for these services on behalf of the Beneficiary. Each driver is granted a personal 999 Taxi account to use the App.
PAYMENT METHODS — the means of payment used by customers receiving transportation services, including cash and card payments through the App (also referred to as “In-App Payments”). These payment methods are accepted by both 999 Taxi and taxi companies as legitimate payment methods for transportation services. Passengers are guaranteed the right to choose their payment method. Taxi companies are required to ensure that drivers accept all of the above payment methods and are not allowed to refuse a passenger's choice of payment method.
These terms and conditions come into effect upon accessing the App and accepting the Terms of Use. By using the Services or the App in any way, in whole or in part, you will be legally bound to 999 Taxi.
1.2. By using the App or the Website, you agree to be bound by these Terms. Please read them carefully before using the Application. If you do not agree to these Terms and Conditions, do not use the App.
These Terms and Conditions (hereinafter “Terms” or “Agreement”) constitute a legal agreement between passengers (users), vehicle owners (partners) and S.R.L. “SIMPALS” (hereinafter referred to as “999 Taxi”).
Please note that the Terms and Conditions are subject to change. 999 Taxi may revise this document at any time by updating this page. In order to keep up to date with changes, please check this page periodically as the updated Terms will take effect from the date specified by 999 Taxi, but not earlier than 5 days after notification of the changes, unless otherwise required by applicable law. By accepting the Terms, you grant 999 Taxi the right to send you periodic emails or text messages with information, special offers or promotions. Your continued use of the services offered through the App constitutes your acceptance of any changes to this Agreement. In case of discrepancies between the Russian and Romanian versions of the site rules, the Romanian language version shall prevail.
You can contact us via:
- E-mail: info@999taxi.md
- Tel: +373 791 70 999
- Customer support hours: Monday to Friday, from 9:00 to 17:00.
1.3 Mission and Objectives999 Taxi aims to provide:
- A modern and efficient solution for urban transportation
- Easy and fast way to order a cab
- A safe and transparent transportation process
- Technology that quickly connects passengers with drivers
1.4 Fundamental Principles- Passenger safety
- Transparency of services
- Convenient technology
- Flexibility in the choice of payment methods
- Respect for user choice