For Customers
Cashless payments (bank cards), cash, and corporate payments.
Yes, the pre-order option is available.
You can call the driver to check the estimated arrival time, contact them via dispatch at +373 791 70 999, or track their location in real time through the 999Taxi app.
You can cancel the ride in the app. To make changes, it's better to cancel and place a new order.
Trip history with details is available in the 999Taxi app. You can also request a printed receipt from the driver.
Contact support at +373 791 70 999.
After the trip, you can rate the service in the 999Taxi app. For complaints, contact the support team.
The 999Taxi quality control department continuously works to improve safety and service quality.
Call the support team at +373 791 70 999.
Yes, you can use the pre-order service in the app.
Standard, Comfort, and Premium. The full list is available at: https://999taxi.md/ru/clients#tariffs.
Yes, select the "travel with pet" option when placing your order.
Contact support at +373 791 70 999.
In the "additional options" section, you can select a child seat.
The quality control service ensures only clean cars operate. In bad weather, drivers wipe door handles and sills after each ride and ventilate the car if needed.
Yes, but please inform the driver, as they may have another scheduled order or transfer.
Contact support at +373 791 70 999.
Standard, Comfort, Premium – up to 2 medium suitcases. Minivan, Universal – up to 4.
Your ratings help us continually improve service quality.
Contact support at +373 791 70 999. If needed, call emergency services at 112.
Contact support at +373 791 70 999.
Yes, you can add multiple stops — a fee of 10 lei applies per additional stop.
Contact support immediately at +373 791 70 999.
Go to the "Order History" section in the 999Taxi app.
For Drivers
You can register through a partner fleet
Only official fleets with authorized vehicles are accepted. For more details, contact a partner fleet.
Payment methods and terms are provided by your partner fleet.
999Taxi drivers enjoy flexible schedules and can choose their working hours.
Ratings determine how ride requests are distributed on the platform.
Positive passenger reviews help improve the driver’s rating.
Complaints are reviewed by the support and quality control team, who make decisions for each case.
We only accept vehicles under 15 years old.
Violations may result in warnings or platform deactivation.
Vehicles must be clean and well-maintained. During bad weather, wipe door handles and sills after each ride.
Via in-app chat or by phone at +373 791 70 999.
Follow all traffic laws, observe speed limits, check ride details, and maintain professional courtesy.
Order refusal is strongly discouraged as it lowers your activity rating and affects request priority.
For Partners
Complete the registration form on our website: https://999taxi.md/ru/partners.
Vehicles must have an ANTA license, be under 15 years old, and maintain good technical condition.
Fleets receive access to a management dashboard with all necessary driver administration tools.
See the partnership agreement terms via the link provided.
All complaints undergo review by our dedicated support and quality control team.
All vehicles must comply with our safety standards outlined in the Driver Code of Conduct.
Drivers completing 10+ orders daily qualify for reduced commission rates, increasing their net earnings.
